SHIPPING & DELIVERY POLICY

Last updated: 01/01/2026

1. Shipping Coverage

At present, IBRAQ® ships within the United Kingdom only.

International shipping is not currently available, however we plan to offer international delivery in the near future. Updates will be published on this page once international shipping becomes available.

2. Order Processing

Orders are typically processed within 1–2 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During busy periods (such as promotions or product launches), processing times may be slightly extended.

3. Delivery Services & Timeframes

We offer the following UK delivery options (where available at checkout):

Standard UK Delivery: Estimated delivery within 2–4 working days
Express / Next Day Delivery: Estimated delivery on the next working day (orders must be placed before the stated cut-off time)

Delivery timeframes are estimates only and are not guaranteed.

4. Delivery Charges

Delivery costs are calculated and displayed at checkout before payment is completed.

Shipping charges may vary depending on:

Delivery method selected
Order value
Promotional offers

5. Fragrance & Alcohol-Based Products

Please note:

Fragrances contain alcohol and are classified as restricted or regulated goods for shipping.
We use approved UK courier services suitable for the transport of fragrance products.
Certain delivery options may be unavailable due to courier restrictions.

6. Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

It is the customer’s responsibility to ensure delivery details are accurate at the time of ordering.

7. Missed Deliveries & Incorrect Information

We are not responsible for delivery delays or failures caused by incorrect or incomplete address information.
If a delivery is returned to us due to incorrect details or missed delivery attempts, additional shipping charges may apply to resend the order.

8. Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us for assistance.
Once an order has been handed to the courier, delivery delays are outside our direct control.
Lost parcels will be investigated with the courier before any replacement or refund is issued.

9. Damaged Deliveries

If your order arrives damaged, you must notify us within 48 hours of delivery, providing:

Your order number
Clear photographic evidence of the damage

Claims reported outside this timeframe may not be accepted.

10. Change of Shipping Address

Once an order has been placed, we cannot guarantee changes to the delivery address.

Please contact us immediately if an error has been made, and we will attempt to assist where possible.

11. International Shipping (Coming Soon)

We are actively preparing to offer international shipping.

When international delivery becomes available:

Delivery times and charges will vary by destination
Customs duties, taxes, and import fees may apply
Customers will be responsible for any additional charges imposed by the destination country

Full details will be published prior to launch.

12. Contact Us

For shipping and delivery enquiries, please contact us using the contact details provided on the website.