PRIVACY POLICY

Last updated: 01/01/2026

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when you visit or make a purchase from the IBRAQ® website.

IBRAQ is committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

This website is operated under the brand name IBRAQ®.

The data controller responsible for your personal data is:

Manchester Ouds LTD
Company Number: 16159722
Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

References to “we”, “us”, or “our” refer to Manchester Ouds LTD trading as IBRAQ.

3. What Personal Data We Collect

We may collect and process the following personal data:

a) Information You Provide

Full name
Billing and delivery address
Email address
Phone number
Order details and purchase history
Account login details (if applicable)
Communications with us (emails, messages, enquiries)

b) Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and tracking technologies

c) Payment Information

Payment details are processed securely by third-party payment providers.
We do not store or have access to full payment card details.

4. How We Use Your Personal Data

We use your personal data to:

Process and fulfil orders
Deliver products to you
Communicate order updates and customer support responses
Manage returns and refunds
Improve website functionality and customer experience
Send marketing communications (where consent has been given)
Comply with legal and regulatory obligations
Prevent fraud and unauthorised activity

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contractual necessity – to fulfil your order
Legal obligation – accounting, tax, and regulatory compliance
Legitimate interests – improving services and preventing fraud
Consent – marketing communications (where applicable)

6. Marketing Communications

If you opt in, we may send you marketing emails about IBRAQ products, offers, or updates.

You can:

Withdraw consent at any time by clicking “unsubscribe” in emails
Contact us to update your preferences

We do not sell or rent your personal data to third parties.

7. Sharing Your Personal Data

We may share your data with trusted third parties only where necessary, including:

Website hosting and e-commerce platforms (e.g. Shopify)
Payment processors (e.g. Stripe, PayPal)
Delivery and courier services
Analytics and marketing providers (e.g. Google Analytics, Meta, TikTok)

All third parties are required to protect your data and use it only for specified purposes.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyse website traffic and performance
Support marketing and advertising campaigns

You can manage or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.

9. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact us using the details on the website.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

Unauthorised access
Loss or misuse
Alteration or disclosure

However, no method of transmission over the internet is completely secure.

12. International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Any changes will take effect immediately upon publication on this website.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details provided on the website.